Data Policy & Terms of Use

Data Policy

Last updated: [May 18th 2009]

Data Controller

Any personal information that you provide on the Energy Saving Trust website at www.energysavingtrust.org.uk is controlled by the Energy Saving Trust Limited.

Your personal information

Occasionally you will be asked to submit personal information about yourself (e.g. name, address and email address) in order to receive or use services on our websites. Such services include details of grants and offers, newsletters, publications, information and advice.

By entering your details in the fields requested and submitting your information on the website, you are consenting to the processing of your information by the Energy Saving Trust and its agents in accordance with this Data Policy. You may also provide personal information to us when you contact us by email, telephone or letter. Whenever you provide such personal information, we will treat that information in accordance with this policy. Our services are designed to give you the information that you have requested. The Energy Saving Trust will, at all times, act in accordance with current legislation and aim to meet current Internet best practice.

Use and storage of your personal information

When you supply any personal information to the Energy Saving Trust we have legal obligations towards you in the way we deal with that information. We must collect the information fairly, that is, we must explain how we will use it. This Data Policy explains how we will use your personal information. The 'Data Protection Notice' that you will find present whenever personal information is collected will provide additional information about how your personal information will be used by the Energy Saving Trust.

We will use personal information provided by you or gathered by the Energy Saving Trust for the following purposes:

• To process and respond to requests, enquiries and complaints received from you
• To provide services requested by you
• To communicate with you about services provided to you
• To keep our records up-to-date
• To analyse customer trends
• For audit purposes
• To carry out customer satisfaction research
• To recommend products and services that we believe will be of interest to you
• To enable third parties to carry out any of the purposes above on our behalf
• In relation to grants or funding we may require your personal information in order to:
  • To process payments
  • To assess your eligibility for help schemes
  • To ensure compliance with grant terms & conditions (this may potentially include site inspections)
• To monitor the energy efficiency of the UK housing stock, and to assist in targeting activity.
• Calls to and from the Energy Saving Trust/Energy Saving Scotland Advice Centres may be recorded to monitor and improve our customer service.

If you are notified that your personal information may be used to allow the Energy Saving Trust to contact you for 'service administration purposes', this means that the Energy Saving Trust may contact you for a number of purposes related to the service you have signed up for. For example, we may wish to provide you with password reminders or notify you that the particular service has been suspended or changed.

We will not contact you for promotional purposes, such as notifying you of new offers and grants relating to sustainable energy use, unless you specifically agree to be contacted for such purposes at the time you submit your information on the website, or at a later time if you sign up specifically to receive such promotional information.

Where you have opted-in to future communications, we will, on each subsequent communication, offer you an easily executable 'opt-out' option, which will allow you to remove yourself from any future mailings.

Sharing of your personal information

The Energy Saving Trust may share your personal information with third parties in the following ways:

• We sometimes use agents and service providers to process personal information on our behalf. For example, we use third parties to carry out site inspections to assess grant legibility, to send postal mail, to carry out credit checks and to maintain our IT systems. Where we use agents and service providers to process your personal information, we will ensure that they have adequate security measures in place and comply with our privacy policies in respect of the use of your personal information
• We share information with government departments and government bodies that provide funding to the Energy Saving Trust or have an interest in the Energy Saving Trust's activities. Information is passed to government departments and government bodies for analysis purposes
• We will release your personal information when we are required to do so for legal or regulatory purposes or as part of legal proceedings
• We will release your personal information to others when you have given your consent to that release
• The Energy Saving Trust may occasionally present a promotion that is sponsored by a third-party company. To qualify for entry, we may ask you to provide personal information. If we plan to share that information with the sponsor(s) we will make this clear at the point of collection of your information

Use of Cookies

During the course of any visit to the Energy Saving Trust website, the pages you see, along with something called a cookie, are downloaded to your computer. Most, if not all, websites do this, because cookies allow the website publisher to accumulate useful data such as whether the computer (and sometimes its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

We use cookies to help us to provide you with a better service and to assist us to analyse the profile of our visitors. From time to time we will review the information cookies provide on how the website is used in order to improve navigation and increase the relevance of content.

What is a cookie?

When you enter a website your computer will automatically be issued with a cookie. Cookies are text files that identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. Many websites do this whenever a user visits their website in order to track traffic flows.

Cookies themselves only record those areas of the website that have been visited by the computer in question, and for how long. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user.

Access to your personal information

You have the right to request a copy of the personal information the Energy Saving Trust holds about you and to have any inaccuracies corrected. We will ask for confirmation of identity before we disclose any personal information and may charge a £10 administration fee to process the request. Please address requests to the Data Protection Officer, Energy Saving Trust, 21 Dartmouth St, London, SW1H 9BP.

Right to stop marketing communications
You have the right to ask us not to process your personal information for marketing purposes. We will always inform you before collecting your information if we intend to use your information for such purposes. You can exercise your right to prevent such processing by ticking certain boxes on the forms we use to collect your information. You can also exercise the right at any time by contacting us.

Changes to the Data Policy
We may update this Data Policy from time to time. Any changes we may make to the Data Policy in the future will be posted on this page.

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Terms of Use

Last updated: [May 18th 2009]

These Terms of Use govern your use of the Energy Saving Trust's website at www.energysavingtrust.org.uk. By using the website you are indicating your acceptance of these Terms of Use. The Energy Saving Trust may update the Terms of Use from time to time.

Accessing the website

Access to the website is permitted on a temporary basis and the Energy Saving Trust reserves the right to withdraw or amend the services provided on the website without notice. The Energy Saving Trust will not be liable if for any reason the website is unavailable at any time or for any period. The Energy Saving Trust does not guarantee that access to and use of the Energy Saving Trust's websites will be uninterrupted or error-free.

You are responsible for making all arrangements necessary for you to have access to the website. You are also responsible for ensuring that all persons who access the website through your internet connection are aware of these Terms of Use and that they comply with them.

Intellectual Property Rights

The Energy Saving Trust is the owner or licensee of all intellectual property rights in the website and in the material published on it. All such rights are reserved.

The information and images contained on our websites are the property of the Energy Saving Trust and are protected by copyright laws. All software used on this website is the property of the Energy Saving Trust or our software suppliers and is protected by copyright laws. You may print off and download extracts of any pages from the website for your own personal reference and to draw the attention of others [within your organisation] to material on the website free of charge without requiring specific permission provided that you comply with the following conditions:

• you must ensure that all material is reproduced accurately and without modification;
• you must not use materials in a derogatory manner or in a misleading context;
• you may not use materials for commercial purposes without our prior written permission; and
• if you are issuing material to others, the Energy Saving Trust's status at the author of the materials must be acknowledged and the website address must be included with the material.

Should you wish to reproduce our content in a manner different to those outlined above please contact us on 0207 222 0101 and ask to speak to a member of the Digital Team.

Trade Marks

"Energy Saving Trust", the "Energy Saving Trust Recommended" logo and other marks used on the Energy Saving Trust's websites are the Energy Saving Trust's trade marks and may not be used without the Energy Saving Trust's prior written permission.

Reliance on Information

Information provided through the website is provided free of charge and for general information purposes only. The Energy Saving Trust endeavours to keep information up to date and correct, however, the Energy Saving Trust does not give any warranties or representations of any kind that the information on the website is complete, accurate, reliable or suitable for your use. Any reliance you place on information on the website is strictly at your own risk.

Disclaimer of Liability

To the extent permitted by law, the Energy Saving Trust expressly excludes:

• all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
• any liability for any direct, indirect or consequential loss or damage incurred by any use in connection with the website or in connection with the use, inability to use, or the results of the use of the website, any websites linked to it and any materials posted on it, including without limitation any liability for loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management time and for any other loss of damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise.

This does not affect the Energy Saving Trust's liability for death or personal injury arising from the Energy Saving Trust's negligence, nor the Energy Saving Trust's liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law.

Mention of third party products, services, companies and websites on the website is for information purposes only and constitutes neither an endorsement nor a recommendation unless the said product, service or company is referred to under the Energy Saving Endorsement scheme. The Energy Saving Trust's Energy Saving Endorsement Scheme and associated Energy Saving Trust Recommended trademark was launched to support and promotes Energy Saving products in conjunction with manufacturers and retailers. The Energy Saving Trust only endorses products that are featured within the Energy Saving Trust Recommended products database. Please note that all third party products must be ordered directly from the third party supplier and is subject to the third party's terms and conditions of sale.

Registration and access to secure areas of the Energy Saving Trust website

Should you register and subsequently sign-in to any part of the website please ensure you keep your personal information safe and notify Energy Saving Trust if you are concerned a security breach has taken place.

Social media properties

Although we may from time to time monitor or review discussion postings on our social media properties, we are under no obligation to do so and assume no responsibility or liability arising from the content of any such locations nor for any error, omission, infringement, defamation, obscenity, or inaccuracy contained in any information within such locations on the Energy Saving Trust's websites.

To review the Terms of Use that govern the use of our community website http://www.britainunplugged.org.uk/ please click here.

Links

The website contains a wide range of links to third party websites. The Energy Saving Trust is not responsible for information contained on websites maintained by other organisations nor for action taken as a result of information contained on websites maintained by other organisations. If you would like to link to the Energy Saving Trust website from your website, please view our links policy.

Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these Terms please contact us at the Energy Saving Trust, 21 Dartmouth Street, London, SW1H 9BP.or click here for a list of ways to contact Energy Saving Trust.